Grievance Procedures



Although it rarely happens, at times passengers feel our service has fallen short. Or, passengers have actually have had their transportation privileges suspended or terminated because they have not lived up to their responsibilities. If you feel that you have ever been treated unfairly, we want to hear about it!


Initially, seek a resolution with CAA senior center administrator (the administrator will render a decision within five business days). If the passenger is not satisfied with the administrator’s resolution, or if the complaint is in regard to the administrator, then the CAA Executive Director may be contacted, in writing, within five business days following the administrator’s decision. If there is still no resolution, passenger may file a complaint with the CAA governing board, in writing, within five business days of the Executive Director’s decision.